Frequently Asked Questions

Everything you need to know about your Urban Industry experience.

How long does shipping take and what are the costs?

We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days. Shipping costs are calculated at checkout based on your location and order weight.

What is your return policy for fashion items?

You can return any unworn, unwashed items with original tags attached within 30 days of purchase for a full refund or exchange.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

Can I track my order once it has been shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status.

Are your products ethically sourced?

Urban Industry is committed to sustainability and fair labor. we partner exclusively with manufacturers who adhere to strict ethical codes of conduct and environmental standards.